Policy

Warranties
  1. Sterling Hardware does not manufacture products of any nature and therefore cannot assume any responsibility for workmanship, quality, serviceability, or applications.
  2. The Warranty published or supplied by each individual manufacturer is the only Warranty applicable.
  3. Manufacturer's policy direct that all Warranty claims be processed by the "end-use" customer corresponding or shipping defective merchandise back to the factory for replacement. Returning merchandise to a dealer or distributor only delays Warranty satisfaction.
  4. Sterling Hardware is not authorized to replace or repair any defective merchandise from its inventory as a Warranty service.
Merchandise Returns
  1. No merchandise may be returned to the Company without prior written authorization by a sales representative.
  2. No return can be processed without identifying invoice number and/or sales order number.
  3. Material cut-to-length or cut-to-order cannot be cancelled and are not returnable.
  4. Products may be returned within 30 days of purchase as long as products are in new and restockable condition with out price marking and in its original packing. A 25% restocking fee may be assessed.
  5. Merchandise returned after 30 days will be subject to a $10.00 restocking fee or a 25% restocking fee, which ever is higher.
  6. All shipping errors must be reported within 48 hours of delivery.
Credits and Terms
  1. Credit approved customers must adhere to our standard payment terms as stated on invoice. All invoices are due in full on the 10th month following the date of invoice.
  2. Accounts 60 days past due will be assessed a Service Charge of 1-1/2% per month which is an annual rate of 18%.
  3. No shipments will be made to customers who have unpaid invoices over 60 days or more.
  4. Should an unpaid invoice go beyond 90 days past due, the account will automatically be assigned to a commercial collection agency or legal counsel for action.
  5. All Credit Card orders must have a $25.00 minimum. We accept Visa, Mastercard and American Express.